When it comes to you and your residents, LOFT has always understood that our excellent customer service is what separates us from other companies. And we’re proud of that!
Truth is, we know landlords have a lot of options for furniture suppliers. But our commitment to working around you and your residents is one of the main reasons why landlords prefer to instruct us to fit out their properties.
It takes a huge team to pull off such a feat. We have fantastic people working across all our departments, and we want to shine the spotlight on the heroes who ensure our white glove furniture delivery service is kept on track.
From our warehouse staff to the delivery & installation team's input, we explain every step in our delivery timeline.
What is a White Glove Furniture Delivery Service?
A white glove furniture delivery service is one where the supplier goes above and beyond for the customer. After you have placed your order, every aspect of it is then taken care of for you including:
Removal and recycling of old items and packaging
You’ll find a lot of companies offer this service as an additional extra. We’re not sure why, though. It'd be like ordering food from a restaurant, and then having to pay an additional fee to have it cooked, extra to have it brought to your table before being slapped with a charge to have the plates washed afterwards.
If you’re paying for a product, quality service should come with the price and not be tacked on as an extra. This is why a white glove furniture delivery service is standard for us.
How it Starts
First and foremost, there are several different ways we can be instructed to deliver furniture to rental properties. Landlords can order items:
Through LOFT Interiors online
Placing an order by phone (0161 464 4969 for our Head Office in Manchester & 03300 880 990 for our London office)
Or by purchasing items in-store at our LOFT shop in Manchester
By being broad in our approach to deliver the best possible service, it means we can work around you instead of you having to work around us.
If you prefer to order online for convenience, we make it straightforward. If you like to speak to a member of staff beforehand for full clarity, we make it so. And if you want to really inspect the look and feel of our products, we actively encourage you to come down to our store or showroom.
The start of our white glove furniture delivery timeline really begins with you. You pick your favourite purchasing method, and then we get to work on your order.
Our White Glove Furniture Delivery Timeline
After an order comes in, the warehouse team cracks on with processing. They double-check to make sure the items ordered are in stock, either at the Manchester store or our distribution centres in Manchester and London.
Once an order is confirmed, it’s prepared and scheduled for delivery. We take care before putting items on the van. Everything is quality-checked first, ensuring no parts are damaged or broken and that no pieces are missing. We know how frustrating it can be to put furniture together only to find a screw has magically disappeared!
Next, we check to make sure you’re happy with the delivery time. We’ll never just assume that you, your property agent or resident will be in to take the delivery, so we always ask if someone is around first to receive the delivery.
But if you’re not available, we can still deliver, assemble and install items without you having to change your schedule.
We offer a key collection service, meaning we will pick up a set of keys to your property from you or your agent and ensure everything is built and ready for when your residents come home. We’ll call residents an hour in advance to let them know we’re working inside the property, and we return the keys at your convenience once we’re all wrapped up.
For local deliveries, our vans can be ready to go by the next day. Bespoke orders may take up to a week, but you’ll be kept up to date on our progress every step of the way.
What’s Included in the Delivery Service?
We’ve always worked with a simple mantra in mind: new furniture is delivered, assembled and installed with old and unwanted items removed, replaced and recycled.
Some furniture supply companies will expect you to clear away your existing pieces first. But if you don’t have the time, money or a removal method in place, you’re going to be a bit stuck. LOFT doesn’t expect this; we’re more than happy to remove and responsibly dispose of old furniture for you.
Nothing is left in its box. As far as we’re concerned, if you’ve bought an item from us, it should be set up as well. Not only is this more convenient for you, our team is trained to assemble every piece of furniture correctly, so we can carry out full safety checks before items are used.
And speaking of boxes, we take away all packaging with us. Your property will be left spick-and-span with the team cleaning up after themselves. Finally, a full inspection is carried out before the team leaves.
Recycling is very important to us. Our company-wide performance on sustainability is above 90% with badly damaged items being broken down and recycled, and salvageable items being upcycled and donated to charities such as Mustard Tree.
Experience Our White Glove Furniture Delivery Service First-Hand
Understanding the needs of landlords and their residents is how we’ve stayed on top of the furniture rental market for so many years. We get that service is key, which is why we’re committed to making sure every time we’re instructed to fit out a property, all the hard work is done by us, and your furniture arrives in time, fully assembled and installed.
If you’d like to ask some questions for yourself, all you have to do is get in touch.